- BOOKING AND PAYMENT- Inquiries and booking of accommodation can be done electronically, by mail, fax or in person at the office of the agency. After receiving the inquiry, we will check the availability and confirm the required service to the client, or offer alternative possibilities. If the client is agreeing with the offer, a final confirmation from the client will be required. Reservation is possible only by paying the pre-reservation amount (deposit). Guest will pay the rest of the reservation amount in the agency, on the day of the arrival. After receiving the deposit we will send the confirmation of reservation by e-mail with the details of the booking arrangement.
- THE PRICE- Prices published in every accommodation unit includes basic services: the daily renting, bed linen, a kitchen (except in case of renting a room without kitchen) equipped with all the necessary dishes and cutlery, water, electricity and gas consumption.
The price of accommodation is given in EUR. The price is subject to change according to the exchange rate of the authorized bank.
- GUEST OBLIGATIONS: By confirming the reservation, the customer accepts to pay for all damages caused directly to the host. Guest need to have valid travel documents.
- Every guest who stays in our accommodation, have to provide personal data within 24 hours of arrival, to provide a personal identification document or personal passport at the time of registration, due to the legal obligation registration of stay. The personal document will be request exclusively for the guest's registration of stay.
In the written complain there will be also the proof that the agency was aware with the situation an the spot (the guest made first of all a complain directly to the agency) but didn't find any resonable solution.
Complaints after the expiration of the 8-day deadline will not be taken into consideration.
The Agency will send a written answer to the requester of the complaint within 15 days of the receipt of the complaint.
The Agency will only deal with those complains that the client submits as a proof that he has sent a written complaint in the agency with the proof that the complains could not be remedied on the spot.If the guest refuses to accept the solution on the spot that is in accordance with services that he had paid for, the Tourist agency is not required to accept any further complaints referring to this service.
The agency cannot be responsible for the weather conditions, the cleanliness and temperature of the sea as well as all other similar situations and events not directly related to the quality of the reserved accommodation unit that can result from the dissatisfaction of the guest.
The guest can change the number of people or cancel the reservation no later than 60 days before using the service.
The agency will be able to return the paid deposit as follows:
80% of the total deposit, upon cancellation from 60 days to 30 days before the date of beginning of use of the service.
If the guest requested to cancel the reservation 30 to 0 days before the start date of the service, the agency reserves the right to keep the total amount of the deposit.