Terms and conditions

  • BOOKING AND PAYMENT- Inquiries and booking of accommodation can be done electronically, by mail, fax or in person at the office of the agency. After agency receive inquiry, we will check the availability and confirm the required service to the client, or offer alternative possibilities. If the client is agreeing with the offer, a final confirmation from the client is required. Reservation is possible only by paying the pre-reservation amount (deposit). Guest have posibility to pay the rest of the reservation amount to the owner on the day of arrival.After we receive the deposit we will send you the confirmation of reservation and the voucher that consists details of the arrangement
  • THE PRICE- Prices published by every accommodation unit include basic service: the daily renting, bed linen, a kitchen (except in case of renting a room without kitchen usage) equipped with all the necessary dishes and cutlery, water, electricity and gas consumption.
    The price of accommodation is given in EUR.
  • GUEST OBLIGATIONS:By confirming the reservation, the customer accepts to pay for all damages caused directly to the host. Guest need to have valid travel documents.
  • COMPLAINTS
    Every customer is entitled to file a complaint if the paid service is not provided.
  • The client is required to send a written complaint, along with the signed report of the host about the situation and any possible invoices regarding the caused damages, to the agency by email at rThis email address is being protected from spambots. You need JavaScript enabled to view it.within 8 days upon returning from holiday

CANCELLATION

If the Guest want to change or cancel the reservation, it has to be in written (e-mail). Guest can change number of people, or change of the dates of travel, at least 30 days before using the service.

  • 20% of the total amount of the Reservation if the same has been canceled 90 days and more prior to the beginning date of the service.
  • 40% of the total amount of the Reservation if the same has been canceled 89 to 30 days prior to the beginning date of the service.
  • 60% of the total amount of the Reservation if the same has been canceled 29 to 15 days prior to the beginning date of the service.
  • 100% of the total amount of the Reservation if the same has been canceled 14 to 0 days prior to the beginning date of the service.

If the Guest does not arrive to the destination or cancels the service of the accommodation after it began, 100% of the total amount of the reservation will be charged

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