Terms and conditions

During our collaboration, dear guests, we will use the informations necessary for the booking.
We are committed to not selling, distributing or providing those informations to third parties. Only and exclusively in the event that the guest makes the reservation, the owner of the accommodation will be provided with the information collected during the registration of the stay:
Name and surname
Number of valid identity card or passport
Date of birth
City and state of residence
Citizenship
Period of accommodation

The above informations are necessary for the registration of your permanence.

Third parties are not authorized to use personal information except for the purpose of providing such services. We will use the information in accordance with the privacy rules applicable at the time of data collection.
If your personal information changes or if in the future you don't want to take advantage of our service, we correct, update or permanently remove your personal information (unless otherwise provided by law).
It can be done by e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.
We value and protect your privacy.
The agency operates as a mediator for accommodations and excursions.

The activity of our agency is subject to the official control of the Ministry of Tourism, Trg Republike Hrvatske 8/1, 10 000 Zagreb

 

BOOKING AND PAYMENT- Inquiries and booking of accommodation can be done electronically, by mail, fax or in person at the office of the agency. After receiving the inquiry, we will check the availability and confirm the required service to the client, or offer alternative possibilities. If the client is agreeing with the offer, a final confirmation from the client will be required. Reservation is possible only by paying the pre-reservation amount (deposit). Guest will pay the rest of the reservation amount in the agency, on the day of the arrival. After receiving the deposit we will send the confirmation of reservation by e-mail with the details of the booking arrangement.


THE PRICE- Prices published in every accommodation unit includes basic services: the daily renting, bed linen, a kitchen (except in case of renting a room without kitchen) equipped with all the necessary dishes and cutlery, water, electricity and gas consumption.
The price of accommodation is given in EUR. The price is subject to change according to the exchange rate of the authorized bank.


GUEST OBLIGATIONS: By confirming the reservation, the customer accepts to pay for all damages caused directly to the host. Guest need to have valid travel documents.
Every guest who stays in our accommodation, have to provide personal data within 24 hours of arrival, to provide a personal identification document or personal passport at the time of registration, due to the legal obligation registration of stay. The personal document will be request exclusively for the guest's registration of stay.

 


COMPLAINTS
The guest has the right to complain about unfulfilled contracted services. The guest have to send a written complaint (together with the signed registration of the property owner about the condition and possible written evidences of an incurred damage ) to the agency via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. within 8 days.
In the written complain there will be also the proof that the agency was aware with the situation an the spot (the guest made first of all a complain directly to the agency) but didn't find any resonable solution.
Complaints after the expiration of the 8-day deadline will not be taken into consideration.
The Agency will send a written answer to the requester of the complaint within 15 days of the receipt of the complaint.
The Agency will only deal with those complains that the client submits as a proof that he has sent a written complaint in the agency with the proof that the complains could not be remedied on the spot.If the guest refuses to accept the solution on the spot that is in accordance with services that he had paid for, the Tourist agency is not required to accept any further complaints referring to this service.

The agency cannot be responsible for the weather conditions, the cleanliness and temperature of the sea as well as all other similar situations and events not directly related to the quality of the reserved accommodation unit that can result from the dissatisfaction of the guest.

BOOKING CANCELLATION

Cancellation is possible only in written form to our e-mail adress: This email address is being protected from spambots. You need JavaScript enabled to view it.
The guest can change the number of people or cancel the reservation no later than 60 days before using the service.

The agency will be able to return the paid deposit as follows:
80% of the total deposit, upon cancellation from 60 days to 30 days before the date of beginning of use of the service.

If the guest requested to cancel the reservation 30 to 0 days before the start date of the service, the agency reserves the right to keep the total amount of the deposit.

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